JL Insurance Solutions

Privacy Policy

Last updated: 1 March 2026

1. Introduction

JL Insurance Solutions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal data when you use our website, products, and services. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

JL Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA). FRN: 981301. Registered in Wales. Company No. 12528443. Registered address: 12 Highfield Road, Twyn, Ammanford, Carmarthenshire, Wales, SA18 1JL.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: name, date of birth, gender
  • Contact data: email address, telephone number, postal address
  • Financial data: bank account details, payment card details
  • Insurance data: policy details, claims history, driving licence information
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: how you use our website and services
  • Marketing data: your preferences for receiving communications from us

4. How We Collect Your Data

We collect personal data through:

  • Direct interactions: when you request a quote, purchase a policy, submit a claim, or contact us
  • Automated technologies: cookies, server logs, and similar technologies when you interact with our website
  • Third parties: credit reference agencies, fraud prevention agencies, insurance databases (e.g. CUE, MIB), and our panel of insurers

5. How We Use Your Data

We use your personal data for the following purposes and legal bases under UK GDPR:

  • To perform our contract with you: providing insurance quotes, administering policies, and handling claims
  • To comply with legal obligations: FCA regulatory requirements, anti-money laundering checks, fraud prevention
  • For our legitimate interests: improving our products and services, internal analytics, and business administration
  • With your consent: sending marketing communications where required

6. Special Category Data

In the course of providing insurance services, we may process special category data such as health information or criminal conviction data. We process this data where it is necessary for insurance purposes under Schedule 1 of the Data Protection Act 2018, or with your explicit consent.

7. Who We Share Your Data With

We may share your personal data with:

  • Our panel of insurers and underwriters
  • Reinsurers
  • Credit reference and fraud prevention agencies
  • Claims management companies and loss adjusters
  • Regulatory bodies including the FCA and the Information Commissioner's Office (ICO)
  • Professional advisers including solicitors and auditors
  • IT service providers and data processors acting on our behalf

8. International Transfers

We primarily process your data within the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses approved by the ICO or transfers to countries with an adequacy decision.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For insurance policies, we typically retain data for a minimum of six years after the policy expires or a claim is settled, in line with the Limitation Act 1980 and FCA record-keeping requirements.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your data in certain circumstances
  • Right to restrict processing: to request we limit how we use your data
  • Right to data portability: to receive your data in a structured, machine-readable format
  • Right to object: to object to processing based on legitimate interests or direct marketing
  • Rights related to automated decision-making: to not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at info@jlinsurancesolutions.co.uk.

11. Cookies

Our website uses cookies to improve your experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

12. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and staff training.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

14. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Data Protection Officer
JL Insurance Solutions Ltd
12 Highfield Road, Twyn, Ammanford, Carmarthenshire, SA18 1JL
Email: info@jlinsurancesolutions.co.uk
Phone: 0345 600 1234