JL Insurance Solutions

Accessibility Statement

Last updated: 1 March 2026

Our Commitment

JL Insurance Solutions Ltd is committed to ensuring that our website is accessible to all users, including people with disabilities, neurodiversity, and those in vulnerable situations. We believe that good accessibility helps everyone and is central to delivering fair customer outcomes in line with the FCA's Consumer Duty requirements.

Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines are published by the World Wide Web Consortium (W3C) and are the internationally recognised standard for web accessibility. We continually review and improve our website to maintain and exceed these standards.

How to Adapt Our Website

You can adjust how our website appears using your browser or device settings:

  • Change text size: use your browser's zoom function (Ctrl/Cmd + or -)
  • Change colours and contrast: use your operating system's high contrast or dark mode settings
  • Use a screen reader: our website is designed to work with popular screen readers including NVDA, JAWS, VoiceOver (macOS/iOS), and Narrator (Windows)
  • Navigate by keyboard: all interactive elements on our website can be accessed using a keyboard

For more help adapting websites to suit your needs, visit AbilityNet's "My Computer My Way" guide at abilitynet.org.uk.

What We Are Doing

To ensure accessibility, we:

  • Design and develop with accessibility in mind from the outset
  • Use semantic HTML and ARIA attributes where appropriate
  • Ensure sufficient colour contrast ratios across all pages
  • Provide text alternatives for non-text content
  • Ensure all forms are properly labelled and navigable
  • Test regularly with assistive technologies
  • Train our team on accessibility best practices

Known Limitations

While we strive for full accessibility, some areas of the website may not yet be fully compliant. We are actively working to identify and resolve any issues. If you encounter any barriers, please let us know so we can address them promptly.

Alternative Formats

If you need information from our website in an alternative format (such as large print, audio, or Braille), please contact us and we will do our best to accommodate your request.

Feedback & Contact

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing our content or have suggestions for improvement, please contact us:

JL Insurance Solutions Ltd
12 Highfield Road, Twyn, Ammanford, Carmarthenshire, SA18 1JL
Email: info@jlinsurancesolutions.co.uk
Phone: 0345 600 1234

We aim to respond to accessibility feedback within five working days.

Enforcement

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory Support Service (EASS) at equalityadvisoryservice.com or by calling 0808 800 0082. The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.